FREE SHIPPING ON ORDERS OVER £45
We will be happy to provide a replacement or refund should you change your mind about your purchase, providing you comply with our returns policy.
To be eligible for a refund, your item must be in the same condition that you received it, unworn, unused and with the labels still attached. You must also provide proof of purchase.
We have a 30-day return policy which means you have 30 days after receiving your item to request a return.
To request a return, please contact us at hello@poochavenue.co.uk or click the link below. If your return is accepted we will send you instructions on how to return your item.
We pride ourselves on high quality products, therefore, in the event that there is a fault or issue with your product on arrival, we will gladly exchange or refund your item within 30 days.
Refunds or exchanges will not be accepted for products which have been damaged as a result of incorrect usage. See our guide for how to care for our products and maintain tip-top condition on our frequently asked questions page using the link below.
Custom-made products are not eligible for an exchange or refund so please ensure you follow the size guide before placing an ordering.
